Sr. Multisite Cutover Admin

Match Point Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US
. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India
. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

This is a lower-level coordinator role focused on supporting field technician tasks during multisite cutovers. The ideal candidate will have strong organizational skills, excellent communication, and the ability to track and document the status of all related activities.

• Track and document the status of all activities related to field technicians' tasks.
• Drive collaboration during multisite cutover conference bridges.
• Perform data input and maintain accurate records.
• Track and record tasks to ensure timely completion.
• Assist with basic network troubleshooting.
• Monitor Command Center reports and update information as needed.
• Serve as the primary contact for resolving non-technical escalations.
• Debrief the project management team as required.

• Advanced customer service skills.
• Ability to multi-task and prioritize effectively.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel and Teams.
• Working knowledge of SharePoint and Webex.
• Strong problem-solving skills.
• Superior communication skills, both verbal and written.
• Experience supervising or managing others.
• Basic understanding of Meraki wireless, network cabling and infrastructure, WAN/LAN/VLAN technologies, and basic switching and routing is preferred but not required.

Match Point Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.