Contractor Recruiter Specialist

Who We Are Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit  We DoThis role provides various support functions for the Contractor Relations team in the Home Warranty Division.

Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures so that customer satisfaction, service level and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.

What You'll Do Effectively manage and fill/close acquisition request from area managers.

Assist contractors with basic questions regarding home warranty procedures and policies.

Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.

Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network

Setup both physical and digital contractor profiles

Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies

Assist contractors with first time billing through First American’s online contractor portal

Negotiate pricing with contractors within First American guidelines

Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.

Train all new employees in First American’s procurement processes and procedures

Track and keep current all state license requirements.

Assist existing contractors with processing company name changes including both physical and digital profiles

Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.

Research and distribute leads to the team regarding hard to hire areas

Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.

Work with Marketing Department on creating new ways to market First American to contractors

Assist the Manager in daily and monthly reporting on production.

What You'll Bring High School Diploma or equivalent; some college preferred2+ years vendor management, Customer Service, Sales, or outbound telesales experience

Home Warranty or real estate experience desirable

Basic Commercial Insurance knowledge

Good organizational skills with the ability to prioritize and follow up.

Good listening, verbal and written communication skills.

Proven customer service skills.

Detail oriented

Working knowledge of Microsoft Office.

Ability to work under pressure and remain flexible to changing schedules and…