Proactive Service Desk Lead | Metrics-Driven ITIL Champion
Listed on 2026-10-06
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IT/Tech
IT Support
Henderson Engineers is seeking a qualified Service Desk Supervisor to oversee daily operations, focusing on metrics-driven improvements and service excellence. The role demands strong leadership skills, technical expertise particularly in service management and support technologies, and experience in driving team performance through defined standards.
Responsibilities include managing ticket queues, ensuring SLA compliance, and fostering a culture of accountability and continuous improvement. Applicants with extensive service desk experience and a strong understanding of ITIL principles are encouraged to apply.
We are seeking a motivated Proactive Service Desk Lead | Metrics-Driven ITIL Champion to join Henderson Engineers in Kansas City, MO, United States.
The advertised compensation is 70.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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