IT Triage Specialist — First-Response Incident Expert
Listed on 2026-10-07
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Lightedge is seeking a Triage Technician to be the first responder for inbound customer requests and system alerts, routing escalations to the appropriate resources. The role emphasizes proactive monitoring across multiple platforms and a strong customer-centric approach.
Responsibilities include engaging with clients via phone and ticketing systems, documenting communications professionally, and following escalation procedures to platform engineers. Collaboration across departments is essential.
Our organisation is growing, and we are hiring a IT Triage Specialist — First-Response Incident Expert in Kansas City, MO, United States.
The following opportunity is for a IT Triage Specialist — First-Response Incident Expert with Lightedge.
This opportunity is for the IT Triage Specialist — First-Response Incident Expert role at Lightedge.
We are seeking a motivated IT Triage Specialist — First-Response Incident Expert to join Lightedge in Kansas City, MO, United States.
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