Operations Coordinator - P1316-SN738

Position Overview:

This entry‑level role provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). The position is responsible for participating in contracting activities associated with Independent Contractors (ICs) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer.

• Monitor to ensure all routes are covered, IC check‑in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC‑mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, restructure routes as requested by the customer, to ensure on‑time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date, as needed.
• Ensure ICs are providing services in a uniform shirt with visible , as required by customers for identification and security purposes.
• Perform other duties as assigned.

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast‑paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.
• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift days:
Monday through Friday.

Shift hours: 3am to 8am onsite, 5pm to 8pm remote (Available to work extra hours, weekends, and holidays preferred).

Pay rate: from $20‑$21 per hour (Dependent upon experience level).

Travel:
On occasion.