Field Service Technician; Remote

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

Bartelt Packaging, a Pro Mach Company is looking for a Field Service Technician to join its team. A Field Service Technician travels extensively to repair, maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician provides a communication link between the customer and the Company to provide excellent customer service.

As a Field Service Technician, you will…

• Receive trip assignment from inside schedulers; make travel arrangements to arrive on time according to customer requirements.
• Interview customer to determine machine problems; performs basic troubleshooting on machine functioning; verify where problem is located.
• Perform assembly and installation of various machine components in the field.
• Perform hands‑on electrical and mechanical troubleshooting and repairs on specified Bartelt Packaging, LLC. machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts.
• Access PLC programming in the machine, navigates and connects to allow for program changes directed by Engineering. Interface with Engineering, Production and Project Management to solve technical problems or project issues.
• Work with domestic and international customer technicians, engineers and management to perform quality inspections, set‑ups, assembly, installations and commissioning protocol activities. Communicate progress as needed.
• Audit condition of machines in the field for rebuilds, parts and additional services.
• Coach customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging.
• Support equipment, service documentation and suggests improvements.
• Work to start‑up new machines, check power system and wiring; observe lockout tag out process to check machine component functionality; establish that product is moving through properly; communicate with Bartelt Packaging internal staff to solve technical problems or project issues.
• Prepare concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicate with Bartelt Packaging internal staff to report on service activities; complete and submits reports within 3 weeks after the end of a job. Periodically inspect customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.
• Perform inspections on consumable materials; communicates with customer on any potential quality issues affecting equipment productivity; report to in‑house staff.
• Provide management with timely verbal and/or written communications regarding immediate needs of parts, documentation, other potential issues on site.
• Follow Bartelt Packaging administration, workplace, and safety policies, procedures and practices; understand and follows customer’s rules for safety, security or other policies.
• Wear appropriate uniform, maintains professional appearance, conduct, attitude and positively promotes Bartelt Packaging to all customers.
• Assist with Service functions and activities as requested by management; provide support for manufacturing as needed; may be assigned to technical support hot line.

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth…