Manager, Payer Program

Manager, Payer Program Performance is responsible for overseeing all aspects of the Program Performance team, ensuring the business performs well against client expectations and delivers strong financial results through appropriate resource allocation. The individual in this role will manage a team dedicated to developing and refining initiatives that achieve desired performance and deploying those initiatives to achieve desired results.

• Build and lead a high‑performing team of professionals dedicated to driving performance for payer programs
• Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment
• Manage departmental policies and procedures
• Conduct performance evaluations, set goals, and implement professional development plans for team members
• Dissect client contracts, understand how to achieve the best business results within the scope of those agreements, diagnose performance barriers, and develop action plans to meet performance goals
• Define program goals, objectives, and key performance indicators (KPIs) to measure program effectiveness
• Monitor program performance and regularly assess key metrics to identify areas for improvement and optimization
• Understand gaps to achieving performance goals and coordinate across the business to fill them
• Ensure performance resources are deployed in a manner that achieves optimal financial outcomes
• Socialize performance concerns across the business
• Maintain detailed tracking of performance against client expectations and financial performance on all programs
• Coordinate with Finance team to set appropriate performance expectations for budgeting
• Inform contract negotiations by coordinating with sales teams on performance feasibility

• Excellent verbal and written communication and presentation skills
• Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
• Must be able to work autonomously (with minimal direction) while also being part of an integrated team
• Strong organizational and time‑management skills
• Ability to manage competing demands and multiple priorities, while maintaining a strong attention to detail
• Strong leadership skills to influence your team, colleagues, and leadership
• Technical proficiency related to PC and basic office software

• Manages department operations and supervises professional employees, front‑line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short‑term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved
• Travel Requirements:
  Domestic and/or International, up to 10%

• Minimum years of work experience: 8 years with 4 years in health care field with people‑leader experience preferred
• Minimum level of education or equivalent work experience:
  Bachelor’s degree or equivalent

• Frequent sitting in a stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of the body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non‑exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pre‑tax and Roth contributions, plus an employer match