Managing Director, Delivery

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award‑winning work for blue chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

VML is seeking a Managing Director, Delivery focusing primarily on delivery of brand services and 360 campaigns for a group of some of our largest clients. The ideal candidate will be local to the Kansas City area and willing to come into our local KC headquarters office on a hybrid schedule as part of the leadership team.

You will be responsible for the management and continuous improvement of the Delivery function as a standalone practice, while ensuring that our work is scoped accurately, delivered on time, and within budget. You are skilled in operational excellence, ruthlessly process‑driven, organized, analytical, and able to manage teams with diverse objectives. You are comfortable driving revenue projections, managing resource requirements and utilization, and supporting scope development and budget allocation.

• Lead | Oversee delivery of multiple concurrent projects in service of a global client, from initiation to completion. Develop the required governance of the Delivery function to ensure best practices and proactively improve the program and project management tools, systems, and processes used by the team. Support the development of career and succession plans for the Delivery team.
• Pursue | Govern the adoption and application of business and operational processes and policies to optimize real‑time insights into current delivery and performance, pipelining potential needs. Ensure the full portfolio of project plans is correctly phased and planned to provide sufficient insight into forward‑looking capacity and resource requirements. These plans also inform our business revenue forecasts.
• Workflow | Review and regroup at the required cadence to ensure the teams deliver as per scope for the full portfolio of projects managed by the NA Delivery team. Escalate any major risks or resourcing constraints early and to the relevant stakeholders.
• Develop | Build and socialize reports that inform performance and drive adoption across the relevant stakeholders. Ensure that programs are properly scoped, resourced, and delivered upon, and that client expectations are managed and met across all programs.
• Communicate | Support the business development and client teams with Delivery input when completing business development activities by assisting with scope definition, project plans, costing, and providing insight into resources and availability. For large joint delivery across VML opcos, be the interface between us and the other teams.

• A builder and unifier | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Trains, mentors, and grows teams with versatile backgrounds and skillsets. A…