General Manager

Job Overview

The General Manager is the single point of contact in the community, enhancing communication and overseeing the onsite staff and operations. The General Manager is responsible for overseeing the buildings projects and adhering to and executing the mission and vision of the Board and community.

The General Manager is the single point of contact in the community, enhancing communication and overseeing the onsite staff and operations. The General Manager is responsible for overseeing the buildings projects and adhering to and executing the mission and vision of the Board and community.

2510 Grand Blvd. Kansas City, MO 64108

• Provide leadership and direction in the development of short-term and long-range plans.
• Provide leadership to each board meeting, including agenda support, and written and oral reports. Provide summaries of each meeting with appropriate follow up.
• Develop recommendations for goals and action plans to achieve Board objectives.
• Make recommendations to the Board as to any potential changes.
• Lead annual goal setting.
• Support the activities of the various Board sub-committees.
• Encourage a seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
• In partnership with the Board, create and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor and report on the monthly financial position of the association.
• Possess knowledge of all Community Governing documents and provide recommendations on revisions.
• Provide due diligence for the protection of client’s funds, property and assets against all reasonably foreseeable contingencies or losses.
• Review organization structure, job descriptions, and functions.
• Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations.
• Identify, develop and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
• On-site visibility throughout the common areas and facilities.

• On-site staff as applicable

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• Bachelor’s Degree in Business or related field from an accredited college or university, and three years of experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or willing to obtain them within one year.
• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.

To perform this job successfully, an…