Workforce Operations Manager; Rostering and Communications - Major Event

Workforce Operations Manager (Rostering & Communications) - Major Event POSITION OVERVIEW

The Manager, Workforce Operations (Rostering & Communications) is responsible for the planning, coordination, and operational delivery of workforce rostering and workforce communications for the FIFA World Cup 2026™ transport program in Kansas City.

This role is central to ensuring that the right people, with the right skills, are in the right place at the right time, supported by clear, timely, and consistent communications. The position will oversee workforce schedules, shift planning, roster integrity, change management, and operational communications across planning, readiness, and live event phases.

Working closely with the Senior Manager Workforce Operations and cross‑functional stakeholders, this role ensures workforce plans are operationally feasible, scalable, tested, and clearly communicated, supporting safe and efficient transport operations in a complex, high‑pressure event environment.

All applicants must be legally authorized to work in the United States.

Vectour Group (Vectour) is a leading transportation management and facilities support services company specializing in large‑scale operations, workforce solutions, and mobility services for the world's most demanding events, transit and airport systems. A family‑owned firm with over 40 years of combined leadership experience, Vectour has built a proven track record across Olympic Games, National Political Conventions, Major League Baseball and high‑profile sporting and cultural events nationwide.

Beyond our major event history, Vectour brings operational service planning and implementation to daily transit and airport shuttle performance, delivering excellence at every scale. Our portfolio spans major event transportation, transit service planning, airport ground services, and transit operational solutions, serving millions of passengers with precision, reliability, and an unwavering commitment to safety. Rooted in a legacy of innovation and trusted partnerships, Vectour sets the standard for transportation management built on integrity, performance, and results.

• Lead the development, maintenance, and implementation of workforce rosters for KC2026 Mobility Workforce (WKF).
• Ensure workforce schedules align with KC2026 Mobility Teams Operational plans, venue operating hours, peak demand periods, and contingency scenarios.
• Manage roster changes, adjustments, and redeployments in response to operational needs, service changes, incidents, or workforce availability.
• Coordinate closely with KC2026 Mobility Teams to ensure roster feasibility and operational readiness.
• Maintain accurate workforce data, shift allocations, and role assignments within rostering and workforce management systems.

• Develop and implement workforce communication protocols to support clear, timely, and consistent information flow.
• Coordinate the distribution of rosters, shift confirmations, updates, and operational notices to workforce teams.
• Act as a central point of coordination for workforce‑related communications during planning, readiness, and live operations.
• Support escalation pathways for workforce issues, including shortages, fatigue risks, and last‑minute changes.
• Ensure communications are aligned with operational priorities, safety requirements, and command structures.

• Coordinate with workforce planning, HR, training, depot management, and operations center teams to ensure alignment.
• Support onboarding, role familiarization, and briefing processes for workforce personnel.
• Liaise with internal and external stakeholders to ensure workforce requirements are understood and supported.
• Foster a culture of accountability, preparedness, and teamwork across workforce operations.

• Represent Vectour/TMS professionally in meetings, briefings, and coordination forums.
• Maintain accurate documentation and records within company systems.
• Communicate clearly, promptly, and effectively with internal and external stakeholders. Be flexible with working hours — this…