Valet Manager - Kansas

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

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The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.

To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintaining a safe and professional work environment across all valet locations.

Oversee the daily operations of multiple-valet parking locations, ensuring smooth and efficient service. They develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. The role also involves implementing strategies to optimize traffic flow, space utilization, and overall service efficiency.

Responsible for recruiting, hiring, training, and managing valet supervisors, attendants, and operational staff. They ensure employees meet performance expectations, appearance standards, and customer service protocols. The role includes conducting staff evaluations, providing coaching, implementing development programs, and addressing staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.

Monitor and analyze financial performance, including revenue, expenses, profitability. They oversee cash handling, reporting, and compliance with financial procedures. This role involves identifying opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as preparing and presenting financial reports and forecasts to senior management.

As the primary point of contact for property owners, business partners, and municipal stakeholders. They address client concerns, negotiate contracts, and maintain strong professional relationships. The role involves developing strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.

Ensure all valet locations provide exceptional customer service focused on guest satisfaction. They monitor and respond to customer feedback, complaints, and service issues promptly and implement training programs to enhance guest interactions and improve service quality.

Ensure adherence to local parking regulations, permits, and legal requirements. They enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.

Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology and identify and recommend technology upgrades to improve efficiency and service delivery.

Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team…