Sr. Account Manager

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, Blue Cross Blue Shield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley.

With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent‑to‑task process that enables clients to think higher and feel deeper about their customers.

We are committed to promoting health, wellness and happiness in the world by partnering with purpose‑driven clients in purpose‑driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade‑long partnerships with our top clients.

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

Oversee and lead all account management processes. You will monitor, direct, and motivate day‑to‑day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands‑on experience by delivering engaging, passionate outstanding ideas and work. You will work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines.

You will also act as a senior solution‑oriented manager who thrives on developing lasting relationships between the client and agency teams. This position involves consistent client contact and operates at a high level in all aspects of account management.

• Provide strategic leadership for the Account Management team
• Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
• Utilize experience to identify additional business needs and implement solutions
• Incorporate senior staff from account management with other departments as project objectives or issues warrant
• Manage and grow a team as a mentor and trusted advisor to account team
• Maintains working knowledge of MERGE’s solutions and resources and recognizes/acts upon opportunities

• 3-5 years of account management experience within an advertising environment
• Bachelor’s degree or equivalent experience
• Experience with multi‑channel campaigns, with a strong digital experience
• Ability to evaluate competitive communications across categories, consumer, product, cultural trends, etc.
• Willingness to roll up your sleeves in a highly collaborative environment
• Advanced client management skills, especially as it relates to setting and managing client expectations
• Superior professional communication and presentation skills
• Commitment to the client, attention to detail, and strong problem‑solving ability

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $67,000 - $80,000 based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!