Senior Client Advisor - Milano, Montenapoleone

Location:

Milano, IT

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open‑minded community.

Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

A Senior Client Advisor who can act as the ultimate ambassador of Valentino, fostering deep connections with high‑spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. Embody the Maison's values and set a benchmark for client engagement and relationship management. Must have a strong background in luxury sales and a strong client book.

• Build, nurture, and manage relationships with the boutique's most high‑value clients, delivering exceptional, tailored experiences across all touch points.
• Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.

• Sales Achievement:
  Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
• KPIs Mastery:
  Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross‑selling and increase average ticket size.

• Product Knowledge:
  Possess expert‑level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques.
• OPERATIONS:
  Ensure full compliance with all operational guidelines, including after‑sales assistance, product transfer requests, consignment processes, and more.
• Leverage company tools and systems to streamline store activities.

• Collaborate with the Store Manager to execute in‑store events and city‑specific client activations, ensuring they align with Valentino's brand image and values, while addressing local market dynamics.
• Actively participate in events, offering high‑touch interactions that enhance client experiences and reinforce brand loyalty.

• Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values.

• Client Relationship Management
  :
  Build and sustain strong, long‑term relationships with high‑value clients, fostering loyalty and identifying opportunities for growth within the portfolio.
• Strategic Insight & Collaboration
  :
  Analyse client trends and provide strategic insights, collaborating effectively with the team manager and other stakeholders (where applicable).
• Sales & KPI Performance
  :
  Drive exceptional sales results by leveraging advanced clienteling techniques and optimizing KPI performance, ensuring alignment with business objectives.
• Product Expertise & Storytelling
  :
  Demonstrate expert knowledge of Valentino creations, effectively communicating their unique stories to enhance client engagement and reinforce brand identity.
• Operational Excellence
  :
  Ensure full compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the overall client experience.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.