Police Dispatcher - Public Safety

Police Dispatcher - Public Safety

The Communications Specialist works as part of the Public Safety Communications Division's day-to-day operations for emergency and nonemergency police, security, and alarm system monitoring services. This role ensures effective communication between Specialists, field officers, partner agencies outside the University and Health System, and general public. This is a demanding, fast-paced position in a 24/7/365 public safety communications center. The ideal candidate will have strong interpersonal communication skills, an attention to detail and accuracy, an ability to work independently and cooperatively while utilizing resources to ensure continuity of daily operations, and a high regard for the safety and well-being of responders and the campus community.

• Receives, processes, and transmits information related to emergency and non-emergency calls for service for University Police and University Health System Security officers utilizing telephones and two-way, multi-channel radio systems in a professional, courteous, and efficient manner.
• Monitors closed-circuit television (CCTV) camera systems, alarm monitoring systems, door access systems, and panic alarm panels for activities or situations that require police or security response.
• Operates a public safety radio console in accordance with Federal Communications Commission (FCC), Criminal History Record Information (CHRI), and Kansas City Metropolitan Area Regional Radio System (MARRS) guidelines and procedures and dispatches appropriate law enforcement and security resources to calls for service within the proper jurisdiction, utilizing a two-way, multi-channel radio system.
• Operates multiple computer workstations for the purpose of documenting calls for service, sending and receiving inter- and intra-state information related to wanted persons, stolen property, vehicle registration, and stolen vehicles, and accessing data related to the National Crime Information Center (NCIC), National Law Enforcement Traffic System (NLETS), Kansas Criminal Justice Information System (KCJIS), and other law enforcement computer programs, for official purposes only while following agency, state, and federal policy.
• Maintains a detailed record and log of law enforcement and security activities and required reports, in accordance with agency, local, state, and federal policy.
• Provides external communications to University and Health System personnel, internal and external stakeholders, and the campus community and public at large related to significant campus events, including natural disasters or hostile event situations.
• Participates in internal or external training and learning opportunities to establish new concepts, reinforce best practices, or improve performance.
• Maintains all appropriate certifications related to the position.
• Maintains all department-issued equipment related to job duties or daily operations, and makes prompt, appropriate notification of equipment issue or failure.
• Performs other related duties as assigned by Communications Supervisor or Communications Specialist Manager.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Education:
  
  High School Diploma or GED.
• Candidate must be free of any felony or violent misdemeanor convictions.
• Hearing must be correctable to a range that allows normal radio and telephone conversations with field units.
• Vision must be correctable to a range that will allow reading and/or viewing of computer display terminals, maps, printouts, and CCTV monitoring positions.
• Candidate will be required to take and successfully pass an online-based testing battery as part of the candidate screening process, with topics including reading comprehension, listening, map reading, and typing skills. Candidate must have a corrected typing speed of at least 30 words per minute (WPM) with 90% accuracy.
• Candidate will be subject to an extensive background check, psychological examination, and drug screen.
• Candidate will be required to maintain availability to work all days and all shifts, including nights, weekends, and holidays, based on staffing needs.
• Within 90 days of appointment, the candidate will be required to complete the Association of Public Safety Communications Officers (APCO) Public Safety Telecommunicator course. Recertification must be maintained every two (2) years.
• Within 180 days of appointment, the candidate will be required to complete the NCIC certification. Recertification must be maintained every two (2) years.

Work Experience:

• 1 year of experience in one of the following areas:
• A call center environment, such as an…