Physical Security Engineer - Kansas City, MO

Department: CISO / CSO

Location: 10:
Star - 1601 McGee St. Kansas City, MO 64108

Schedule: Monday-Friday, with on-call availability for 24/7 incident response

Reports To: Physical Security Specialist

Status: Full-time, Exempt

Pay Type: Salary

Travel: Yes - as required

Last Reviewed: June 4, 2026

The Physical Security Engineer supports the deployment, maintenance, and expansion of physical security systems across multiple datacenter facilities.

This role combines hands-on field engineering with technical system support and operational security responsibilities. Reporting to the Physical Security leadership team within the CISO organization, the engineer will assist with implementation, troubleshooting, commissioning, and maintenance of enterprise physical security infrastructure including access control systems, CCTV platforms, low-voltage systems, and security monitoring technologies.

The ideal candidate is technically capable, adaptable, willing to travel, and interested in developing expertise in datacenter physical security operations and infrastructure.

1. Physical Security Systems Engineering

• Assist with installation, testing, troubleshooting, and maintenance of:
• Access control systems
• CCTV and video management systems
• Door hardware and locking systems
• Low-voltage cabling and infrastructure
• Alarm and monitoring systems

• Support deployment and maintenance of enterprise physical security platforms including:

• Axis Camera Station Pro
• Axis door controllers
• HID credential and reader systems
• Video surveillance infrastructure

• Respond to troubleshooting requests involving:

• Reader issues
• Controller connectivity
• Camera outages
• Door alarms
• Basic network and power issues

2. Technical Field Engineering

• Assist with:
• Door configuration and access policies
• Camera positioning and coverage planning
• Security documentation and standards
• RFQ and project implementation processes
• Physical security best practices within data center environments

3. Datacenter Deployment & Travel

• Travel to datacenter facilities to assist with:
• New site deployments
• Security upgrades
• Hardware replacements
• Commissioning and validation
• Vendor coordination

This role participates in a rotating 24/7 on-call schedule to support urgent physical security system issues outside of normal business hours. On-call responsibilities include responding to security system emergencies involving access control, video surveillance, intrusion detection, intercoms, door hardware integrations, and other critical security infrastructure.

The on-call engineer is expected to triage incidents, provide remote troubleshooting when possible, coordinate with internal teams and vendors, escalate critical failures, and support restoration of security system functionality in a timely manner. Examples of on-call events may include access control outages, door controller failures, camera system outages affecting critical areas, security server or recording failures, life-safety/security-impacting door issues, or other incidents that could affect site security, compliance, or business continuity.

Participation in the on-call rotation requires reliable availability during assigned on-call periods, timely acknowledgement of alerts or calls, and clear documentation of actions taken, escalations, and resolution status. On-site response may be required when remote remediation is not sufficient or when the incident presents an immediate operational or security risk.

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