Theatrical Service Repair Technician

Theatrical Service and Repair Technician

STANDARD HOURS/WEEK: 40 (approximate), typically Monday-Friday during standard business hours; however, the schedule is largely dictated by departmental deadlines and client needs and will include long days, evening hours, weekends, and may include holidays.

CLASSIFICATION:
Full-time, non-exempt

TRAVEL:
Work will be primarily out of the branch, and at client locations. Out of town travel due to client needs may be required, depending on job specifics.

The Theatrical Service & Repair Technician installs, maintains, and repairs theatrical equipment like lighting, sound, and projection systems, ensuring their safe and efficient operation. Responsibilities include routine maintenance, troubleshooting malfunctions, conducting repairs on technical components, and keeping accurate records. The role requires a strong understanding of electrical and technical systems, the ability to read technical diagrams, and proficiency with various hand and power tools.

The ability to install, set up, and test a wide range of theatrical equipment, including lighting fixtures, sound systems, video projectors, and stage rigging; as well as perform regular inspections and preventative maintenance on all technical equipment is an essential function of this role. The Theatrical Service & Repair Technician assists customers to troubleshoot and repair faulty or broken equipment, replace components and engage with customers and vendors in-person, through email, and over the phone.

Daily functions also include assisting in maintaining the cleanliness, safety, and organization of technical storage areas and work spaces, pulling and prepping rental equipment, picking up and dropping off equipment, resolving customer issues, and contributing to the operation and maintenance of technical equipment. The Service Repair Technician is responsible for ensuring all rental equipment is functioning properly, and maintaining detailed records of equipment inventory, maintenance logs, and repair activities.

They may assist in the installation of technical equipment and the setup/striking of equipment for shows and events.

This job summary is intended to reflect typical duties and is not a complete representation of the position, and is not limited to additionally assigned responsibilities. All staff are expected to assist with cross departmental workloads to ensure excellent customer experiences.

• Computer literate and comfortable using a computer for various tasks. Preferably proficient in Google Workspace (formerly known as G Suite).
• Experience with and understanding of theatrical lighting, sound, and video systems.
• Ability to perform minor electrical repairs, soldering, and other mechanical tasks.
• Ability to manage multiple tasks, maintain records, and keep a workspace organized.
• Strong diagnostic and problem-solving skills to identify and resolve technical issues efficiently.
• Meticulous eye for detail to ensure thorough inspections, and accurate repairs.
• Strong communication skills, both verbal and written, with the ability to be clear and concise via phone, email, and in person effectively interact with staff, customers, and other departments.
• Valid Driver’s License with acceptable driving record, and reliable transportation required.

• Able to work steadily at a computer for long periods of time.
• Perform physical activities that require considerable use of your hands, arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials for a prolonged period of time.
• A steady energy level and a calm demeanor
• Able to stand and/or walk for long periods of time.
• Able to operate hand and power tools.
• Ability to lift at least 50 lbs without assistance.
• Able to frequently climb and descend stairs and ladders and to work safely at heights.
• Able to perform all essential functions with or without reasonable accommodations.

The work environment for a theatrical service repair technician is physically demanding, fast-paced, and collaborative, requiring long and irregular…