Shop Service Technician

POSITION SUMMARY

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non‑DEUTZ products at the DEUTZ Power Center Facility. The Service Technician will liaise with DEUTZ customers, Parts Specialists, and the Service supervisor. The ideal candidate is personable, a problem solver, reliable, ethical, intelligent, and able to adapt to customers, suppliers, department employees, co‑workers, and manufacturer employees. The candidate must also be a safety‑focused team player with an optimistic outlook.

• Perform maintenance‑related repairs.
• Assist in resolving customer‑related issues in a timely manner.
• Work with Sales & Operation Manager to ensure the facility is clean, organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre‑order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Return unused parts and materials per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• Communicate with customers reflecting respect and honesty.
• Match failures identified to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult with DEUTZ Service Department when necessary to ensure accuracy and approval of repairs.
• Perform all work in accordance with all established policies and procedures.
• Assist in filing warranty claims and customer invoices.
• Perform other duties as assigned.

• High School Graduate or GED and at least two years of Diesel engine experience.
• Proficient in basic computer functions and portable diagnostic tools.
• Strong working knowledge of DEUTZ Diesel engines.
• Own work tools.
• Experience diagnosing and repairing NG/CNG, Tier 3‑4 emissions level preferred.
• Certification/Training in heavy equipment and diesel engine repairs preferred.

• Self‑starter with ability to work with minimal supervision.
• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
• Strong problem‑solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
• Strong attention to detail with ability to accomplish tasks while demonstrating thorough concern for all areas involved.
• Time management and organization skills with ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Read and comprehend simple instructions, short correspondence and memos; write simple correspondence; effectively present information in one‑on‑one and small group situations to customers, clients and other employees.

Apply mathematical concepts such as probability, statistics, geometry and trigonometry; use fractions, percentages, ratios and proportions in practical situations.

Define problems, collect data, establish facts and draw valid conclusions; interpret technical instructions and diagrams; deal with abstract and concrete variables.

The work environment is a shop setting where the employee will spend most of their time standing, walking, and may be exposed to weather conditions and loud noises.

• Concentration – daily
• Sitting – daily
• Communication – daily
• Vision – daily
• Verbal – daily
• Standing – daily
• Hearing/Listening – daily
• Lifting – daily
• Bending – daily

Anticipated domestic and international travel is approximately 0‑10% depending on business needs.

• Driver's License
• Customer Service
• Construction Equipment Maintenance
• Heavy Equipment Repair
• Equipment Troubleshooting
• Mechanical Troubleshooting Skills
• ISO 22000
• Hydraulics Experience
• Diesel Engine Systems
• Engine Repair
• Basic Computer Skills