Senior Program Manager, SSVF; Supportive Services Veteran Families

Position Objective

This position is responsible for the implementation and overall coordination of the Veteran Family Housing Program, funded through the VA Supportive Services for Veteran Families (SSVF), including supervision of managers and employees, coordination with community partners, ensuring program goals and outcomes are achieved, and properly preparing and timely submitting reports to the U.S. Department of Veterans Affairs (VA). This position is based out of the Kansas City office.

• Supervises multiple teams and managers across our service areas.
• Provides mentorship, high‑level guidance, and oversight of performance metrics across programs.
• Plays a leadership role in agency‑wide decision‑making and strategic alignment with VA priorities.
• Provides program development and implementation in compliance with VA SSVF Final Rule and NOFA, and contract with the VA.
• Finalizes screening tools, client file documents, oversight processes, outcome and financial reports.
• Institutes ongoing meetings with SSVF staff and maintains communication and coordination with the subcontractor and community partners, especially the VA.
• Establishes policies and procedures for the VA SSVF program.
• Collects outcome data from internal systems and compiles accurate reports to the VA through repository.
• Monitors internal financial reports monthly, collects financial information monthly, and provides accurate reports to the VA per the contract.
• Ensures that each participant file includes the assessment, eligibility documents, housing stability plan, and case notes documenting action taken, progress, challenges, and follow‑up.
• Oversees completion of outcome data forms on all participants quarterly and closes client cases in a timely manner.
• Maintains accurate records of financial assistance provided to participants utilizing the appropriate database and/or filing system.
• Prepares case records for proper storage after participant exits program.
• Performs any other duties that may be requested.
• Maintains a positive relationship with grantor and subcontractor.
• Represents the agency’s mission, philosophy, and function to the community.
• Attends agency, community, supervisory, clinical staff meetings, in‑service trainings, and conferences, as requested/needed.
• Maintains working relationships with community agencies (e.g., VA, HUD‑VASH, Salvation Army, Restart and Homeless Services Coalition) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
• Ensures the housing stability of clients through program oversight and staff support.
• Ensures that client satisfaction surveys are distributed to clients within 45 to 60 days of entry into the program and 30 days after exiting the program.
• Works closely with and collaborates with community housing and other agency program managers and staff to provide premium services to clients.
• Responsible for the selection, hiring, training and supervision of VA SSVF staff. Performs semi‑annual performance appraisal and annual evaluation with recommendation of salary and/or job description changes relevant to the personnel of this area. Maintains ongoing documentation of employee performance, implementing disciplinary action if necessary.
• Ensures that staff follow the Catholic Social Teachings in all aspects of performing their job duties.
• Participates in agency outreach initiatives including but not limited to Second Collection.
• Directs overall management of VA Supportive Services for Veteran Families.
• Provides oversight of the subcontractor’s performance in providing employment services.

• Bachelor's degree in social work, human services, or related field. Master’s degree is strongly preferred.
• At least 5‑7 years of case management and/or program coordination experience. Experience working with veterans preferred.
• Experience with employee supervision, program development, oversight, and evaluation required.
• At least 5 years of supervisory experience.

• Great communication (verbal and written).
• Superior problem‑solving, conflict resolution skills, sound judgment and reasoning skills.
• Knowledge of computers and…