Resident Service Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at our 191‑unit elderly affordable housing community, Plaza Apartments in Kansas City, MO. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community.

This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

We’d love to hear from you!

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly event calendars. Develop volunteer programs to enhance service delivery and resident involvement.

• $26.00–$28.00 / hour
• Annual Performance Bonus
• This position is Non‑Exempt, meaning eligible for overtime pay
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

• Lots of paid time off (19+ days) – we value your life outside of work.
• Customizable total rewards package – pick from medical, vision and dental options, plus life insurance and an Assistance Program.
• Financial wellness perks such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance, paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – including surrogacy, adoption assistance and more.
• Paid time off to volunteer and matching of charitable donations.
• Growth opportunities – learning & training programs, tuition & certification reimbursement, internal advancement possibilities.

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office and web‑based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Strong passion for social action, delivery of quality services, and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem‑solving while continuously engaging in learning and development.

Related Affordable spearheads initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home and we tirelessly strive to fulfill this mission in communities nationwide.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.