Case Manager - Pathway of Hope

Job Objective

Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

• Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements.
• Engage and build rapport with target population.
• Conduct screening interviews with potential applicants in accordance with POH eligibility requirements.
• Present potential participant to the POH team to include the corps office, corps support staff, and Divisional POH Manager.
• Provide appropriate referrals for individuals not eligible for POH services.

• Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations.
• Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues.
• Develop a case plan with the participant based on primary goals of housing stability, increased income/financial resources and skills, and self‑determination within one week of intake which includes short‑term and long‑term goals with objectives. Update case plan as needed.
• Schedule regular meeting times with participants to develop and review goals and objectives.
• Conduct home visits as determined by the case plan.
• Provide information and referral services as needed.
• Assist participants in connecting to and accessing appropriate community resources.
• Provide advocacy services as needed (e.g., court involvement, landlord/tenant conflict resolution).
• Provide financial assistance in accordance with program policies and procedures.
• Coordinate case management efforts with all staff and contracted services to meet individual and family needs.
• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability, and self‑determination.
• Assist participant to develop a crisis plan; be available during off hours to respond to an emergency.
• Conduct life skills and budgeting classes.
• Maintain case files for each participant that includes assessment, case plan, documentation of progress, challenges, outcomes/amplishments, discharge plan and summary, and documentation of all follow‑up contact.
• Maintain comprehensive and detailed case notes on all participants.
• Complete required documentation of all educational groups.
• Prepare case records for proper storage after participant discharge.
• Ensure client confidentiality in accordance with established procedures and regulations.

• Maintain comprehensive demographic data as required on all participants.
• Submit monthly summary of service statistics to the Pathway of Hope program manager.
• Maintain accurate records of financial assistance provided to participants in their file and in The Salvation Army Information Management System (SIMS).
• Complete other reports as requested.

• Attend agency and community meetings as requested.
• Attend supervisory meetings.
• Attend corps team meetings.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Provide guidance and support to community volunteers working with the program.
• Represent the agency's purpose, philosophy, and function to the community.
• Promote the spiritual dimension of Salvation Army social…