Client Advocate - Domestic Violence Center

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Position: Client Advocate
Program: Domestic Violence Center
Status: Full-Time, Hourly position.
Available Day Shift:
Sunday - OFF
Monday - OFF
Tuesday - 8a-4p
Wednesday - 8a-4p
Thursday - 8a-4p
Friday - 8a-4p
Saturday - 8a-4p
Available Evening Shift:
Sunday - OFF
Monday - OFF
Tuesday - 2p-10p
Wednesday - 2p-10p
Thursday - 2p-10p
Friday - 2p-10p
Saturday - 2p-10p
Shift Differential for Advocate Positions: $1 from 4p to midnight and $2 from midnight to 8a.
Description: Will provide advocacy and crisis intervention services for clients. Other responsibilities include completing intake interviews, answering hotline, safety planning and facilitating community building activities with our clients as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following:

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs. Examples include behavior management, communication skills, cooking, recreation, parenting skills and budgeting.
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends internal and/or external trainings and workshops to meet the 40 hour per year licensing requirement as long as within department budget and staff/client ratios are met.
• Completes minor maintenance duties around the facility. Completes maintenance requests and forwards them to management as needed.
• Maintains client confidentiality.
• Maintains communications with other staff members – both written and oral.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary i.e. cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned.
• Unloads, sorts, and organizes donations received by the program. Records donations on the appropriate form and completes a thank you card for the donor.
• Creates menus for the program and submits grocery request to designated staff.
• Prepares and cooks meals for clients as required.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

Supervisory Responsibilities Directly supervises 1-2 volunteers in the shelter as needed. Carries out supervisory of volunteer responsibilities in accordance with the organization's policies and applicable laws.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE Prior experience working with survivors of domestic violence…