ServiceNow Developer

Responsibilities

• Build technical business process flows inside the Service Now/BAW tooling/environments.
• Take functional and process requirements from business and technical teams and translate them into technical workflows, processes, user entry forms, work queues, and associated human interactions inside the workflow tool.
• Design, develop, and perform unit, system, integration, and regression testing, then implement BAW solutions in production.
• Serve as a mentor to assist with cross‑training staff on the best industry practices to develop BAW processes for consumption.
• Execute development tasks involving extracting and transferring data, as well as all associated transformations, validations, cleansing, and preparation for loading data into the applicable systems.
• Work on elements of large, complex installations.
• Develop and implement process improvements, acting as an advocate for business partners, and working closely with other IT resources on space planning, monitoring, security, performance‑tuning, archiving, and upgrade support.
• Work closely with users and management to maintain and improve system operations, maintenance, and documentation.

• 5 years of Service Now development experience as a highly skilled Service Now Developer/Architect.
• Deep expertise in delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and Complex Workflow orchestration.
• Proven ability to design and implement end‑to‑end Service Now architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences.
• Practical hands‑on experience developing workflows within the Service Now platform, including but not limited to:
• Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments;
• Advanced design and implementation of complex workflows including approvals, escalations, SLAs, exception handling, and cross‑platform integrations;
• Architecting high‑performance, reusable, and secure solutions, following Service Now Best Practices and Platform Governance Standards;
• Integrating with core banking systems, CRM platforms, data platforms, and event‑driven architectures (REST, SOAP, messaging);
• Translating business and regulatory requirements into clean technical designs, scalable data models, and maintainable workflows.

• Experience with the Service Now Financial Services Operations (FSO) module.
• Solid understanding of FSO use cases including the Onboarding, Servicing, Compliance Tracking, Audit Readiness, and Operational Risk workflows.

Direct Hire opportunity with our Kansas City, MO client. Excellent medical/dental benefits and annual bonus opportunity. H1‑B visa sponsorship is not available for this position.