Community Relations Representative

Community Relations Representative – Oceanside, California (Mission Hills, SAN 100)

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move‑in and move‑out processes, and supporting community management operations with a high level of customer service and professionalism.

• Serve as the primary in‑person contact for residents.
• Manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move‑in and move‑out experiences, including handling paperwork, conducting identity checks, and addressing questions both in‑person and virtually.
• Promote an excellent resident experience by addressing questions and concerns promptly and professionally, by appointment or drop‑in.
• Respond to portfolio‑related tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in‑depth knowledge of the assigned community portfolio, including property‑specific features and operations.
• Collaborate with the Community Management Team to support operations and maintain customer satisfaction targets.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Post notices across the property portfolio as needed.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, Fair Housing, landlord‑tenant regulations, OSHA standards, and other relevant laws.

• High school diploma or equivalent (required). College degree preferred.
• At least one year of experience in a customer service environment preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time‑management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized high‑volume hub environment.
• Must work on‑site in the office five days per week.
• Proficiency with Microsoft Office Suite and familiarity with property‑management or CRM software.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.

• Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders.
• Ensure compliance with all applicable laws, including Fair Housing, landlord‑tenant, local building codes, OSHA, and EEOC regulations.
• Excellent verbal and written communication skills; ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required; five‑day workweek that may include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with occasional need to deliver resident notices.
• Walks and use of stairs may be required for prolonged periods.
• Use of standard office equipment such as computers, phones, and printers.
• Availability to work a flexible schedule, including weekends, and travel for occasional meetings, training, and community visits.

All full‑time regular associates are offered competitive salaries (starting between $24.50 and $29.09 per hour), experience career growth, and eligibility for a comprehensive benefits package that includes medical, dental, vision, paid parental leave, 401(k) employer match, wellness programs, and more. The role is also eligible for an annual discretionary bonus program commensurate with the level of the position. Additionally, most positions are eligible for a 20% housing discount.

With 12 paid holidays and 15 days of paid time off, Essex prioritizes work/life balance. The company is a proud S&P 500 leader that values diversity, equity, and inclusion and encourages employee growth and empowerment.