Front Desk Agent | Weekends

Job Location:

Woodside Racquet Club Management - Westwood, KS 66205

• Acknowledges and greets everyone who comes into the Club
• Checks in members / guests, verifies membership status and assists the members and/or guests in finding where they need to be
• Professionally handles communications to members with regards to any past due membership accounts
• Obtains signed waivers for members and/ or guests as required
• Registers participants into programs, collects applicable fees while verifying accurate information
• Professionally handles all incoming calls and directs them to the appropriate staff, if needed
• Responds to member and/or guest inquiries according to Club policy
• Responds to any member and/or guest emergency according to Club policy
• Follows all outlined accounting and cash handling policies and procedures
• Handles tennis court reservations and collection of applicable fees, if any
• Properly handles Lost & Found items per outlined policies and procedures
• Assigns lockers and collects fees
• Monitors and stocks clean towels, fitness floor wipes, etc.
• Follows Club policies and procedures regarding member and guest activities and enforces those policies
• Provides secondary support for housekeeping by keeping up on cleaning of member/guest areas, folding towels, proactively addressing issues and any other needs
• Makes sure the desk and lobby areas are clean and debris free
• May at times be asked to support special events within Club
• Moves throughout the shift with purpose; no personal cell phone usage during shift
• Complies with Club’s employee handbook manual, departmental policies, procedures and all applicable federal and state employment laws
• All other duties as assigned

• Updates the digital GF class schedule changes and instructor changes
• Other administrative tasks needed to support the Director of Group Fitness

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience is required
• Basic math and above average computer skills (Microsoft, Excel, Word, Outlook, POS systems)
• Professional appearance and demeanor
• Reception experience is preferred

• Professional, friendly, outgoing personality and enjoy social interaction
• Excellent customer service and strong communications skills
• Ability to use computers and related technology efficiently and learn applicable Club software systems
• Time management and organizational skills: ability to multitask
• Judgment and problem-solving skills
• Attentive to detail

• Valid Driver’s License - or reliable transportation to work
• CPR and/or First Aid/AED Training preferred

• Regular and predictable attendance is required – must be reliable
• Ability to stand for the entire shift
• Ability to move or lift as much as 50 pounds on a regular basis
• Ability to communicate well both verbally and in written form