Call Center Representative

Call Center CSR ::
Colwich, Kansas 67030 ::
Monday–Thursday onsite | Friday remote after training (performance-based)

• Manage high-volume inbound calls, emails, and facility-related service requests
• Coordinate and process work orders through ticketing systems
• Act as the liaison between clients, vendors, and service technicians
• Track service progress and ensure SLA expectations are met
• Follow up on open requests and escalate issues when necessary
• Maintain accurate documentation, notes, and customer records
• Navigate multiple systems simultaneously while delivering excellent customer service
• Support issue resolution and contribute to operational efficiency

• Experience in high-volume customer service environments such as call centers, retail, dispatch, or service coordination
• Ability to multitask across calls, ticketing platforms, emails, and follow-up activities
• Strong computer navigation, documentation, and note-taking skills
• Comfortable working in a fast-paced, metrics-driven environment
• Reliable work history with demonstrated professionalism and accountability
• Strong verbal and written communication skills
• Ability to adapt quickly and remain organized under pressure
• Availability to work onsite Monday–Thursday in Colwich, KS with dependable commute

• One onsite interview with Hiring Manager (approximately 30 minutes)
• Discussion topics include customer service experience, handling volume, multitasking ability, and work environment preferences

If you have an interest in the Call Center CSR / Facilities Admin, please apply now!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers