Guest Service Representative - Embassy Suites by Hilton Chicago North Shore Deerfield
Job in
Colony, Anderson County, Kansas, 66015, USA
Listed on 2026-08-17
Listing for:
BMI Hospitality Management
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:
Medical, dental, and vision offered after qualification period
Competitive performance bonuses - potential for up to $700 monthly
401k with match offered after qualification period
Employee discounts at Hilton Hotels worldwide
Paid Leave Vacation time accrued based on hours worked7 holidays per year
Free parking
Job Description:
Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
Controls and records financial transactions a front desk Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Maintains a friendly, cheerful, and courteous demeanor at all times
Performs other duties as assigned, requested, or deemed necessary by management
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
Aids other associates and departments to contribute to the best overall performance of the department and the hotel
Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred
Skills:
Strong Computer skills, including Microsoft Office Ability to type 40+wpmAble to learn new web applications
Previous customer service experience preferred
Strong work ethic
Able to stand for extended periods of time
Able to lift up-to 20 lbs.
Must be able to work weekends and holidays
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