XSales Representative

LOCATION Wichita, KS POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator with a passion for sales and customer engagement? We're hiringSales Representativesto support outbound sales programs for leading commercial clients across both consumer and business sectors.

In this role, you'll connect with prospects and existing customers via outbound and inbound calls, driving customer acquisition, upselling services, and delivering expert product knowledge. You'll represent some of the world's most recognized brands in a fast-paced, goal-driven environment.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Make outbound and receive inbound calls with professionalism and courtesy
• Identify customer needs and recommend tailored products or services
• Upsell and cross-sell to maximize customer value and satisfaction
• Resolve customer issues using internal tools and cross-functional collaboration
• Document all customer interactions and claims accurately
• Follow client-specific scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and care
• Escalate complex issues to the appropriate support teams
• Achieve first-call resolution through effective communication and problem-solving
• Stay informed on program updates through training and team meetings
• Meet attendance and scheduling expectations consistently

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable, punctual, and self-motivated
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused with empathy, patience, and professionalism
• Ability to multitask and adapt in a fast-paced environment
• Team-oriented with excellent interpersonal skills

• 1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
• Experience in state or federal work environments is a plus

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as…