Customer Fulfillment Rep

Job Description

Gexpro Services

Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Customer Fulfillment Representative
Benefits: Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Customer Fulfillment Representative Summary

The Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers’ orders are fulfilled in a timely and satisfactory manner. This position will cross between customer service, warehouse operations and sales support with the following responsibilities:

• Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements.
• Provides customer account management which may include, but is not limited to, order entry, order inquiry, order status, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Manages tactical customer inquiries such as processing purchase orders and communicating shipping confirmation.
• Utilize WMS and other IT systems to manage inventory and complete the shipping, receiving, picking, and putting away of parts and customers' order.
• Use the company vehicle to transport and stock, inventory in appropriate shelf and/or bin at off-site customer locations, up to 3 times per week.
• Use RF scanner to obtain bin inventory quantities for QAD uploads, allocating material in the QAD system.
• Contribute to a culture and environment focused daily on employee safety and a safe work environment, assume responsibility for immediately addressing safety concerns.
• Provide additional tactical sales support to the Program Manager as needed.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Customer Fulfillment Representative
Requirements: The Customer Fulfillment Representative should preferably possess a high school diploma or GED. Additionally, this role requires a valid driver’s license, who should preferably possess the following skills:

• Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.
  • This includes standing continuously, lifting up to 50lbs unassisted and repetitive use of hands/manual dexterity.
• Strong time management skills, along with multi-tasking, prioritizing and problem-solving capabilities.
• Proven ability to communicate effectively with co-workers, organize, and prioritize job tasks to aid in satisfying customer requirements.
• Goal oriented and self-motivated with ability to work both independently and within a team environment.
• Customer oriented and motivated with solid verbal and written communication skills.
• Knowledge of and a proficiency in using Computer and Microsoft Office applications –Word, Excel, Outlook, and Internet
• The qualified candidate…