Student Success Coach & Retention Specialist

Student Success Coach & Retention Specialist

Bethany College invites applications for a Student Success Coach and Retention Specialist. This student-centered, full-time position plays a critical role in advancing student persistence, engagement, and academic achievement through proactive advising, success coaching, retention outreach, and coordinated support efforts.

The Student Success Coach and Retention Specialist serves as a primary point of contact for an assigned caseload of students and provides individualized academic and personal support throughout the student lifecycle. In addition to core advising and coaching responsibilities, this position carries a specialized focus on financial retention outreach and international student support, including compliance with federal immigration requirements. The Coach works collaboratively with faculty and campus partners, including athletics, financial aid, housing, student affairs, career services, and accessibility services, to help students navigate the college experience, identify barriers to success, and connect with appropriate resources.

Essential Functions:

• Provide proactive, individualized academic advising and success coaching to an assigned caseload of students, with a focus on retention and academic progress
• Meet and enroll incoming freshmen in their first two semesters using information from transcripts, student interviews, the Bethany College Catalog, and the First-Year Student Enrollment Handbook
• Guide advisees through the high school-to-college transition, including teaching time management, self-advocacy, decision-making, major selection, and problem-solving
• Assist students in developing academic, personal, and career-related goals
• Support students in strengthening study skills, organization, and college transition competencies
• Identify challenges impacting student success and connect students to appropriate campus resources, including tutoring, counseling, accessibility services, financial aid, and career development
• Supervise tutors and test proctors as assigned
• Provide support for students with academic accommodations in coordination with accessibility services

• Serve as a primary retention specialist, proactively contacting students regarding their financial payment plan obligations
• Communicate clearly and compassionately with students and families about financial account status, payment plan options, and next steps
• Collaborate with the Business Office and Financial Aid to resolve student financial concerns and connect students to appropriate resources
• Monitor and track student financial holds that may impact enrollment and academic progress
• Contribute to early alert and intervention efforts by identifying students at financial risk of stopping out
• Maintain accurate records and reports related to financial retention outreach activities

• Serve as a primary point of contact and advisor for admitted international students, supporting their transition to campus life and academic success
• Assist international students in understanding and fulfilling all legal requirements necessary to maintain their status in the United States, including SEVIS/F-1 visa compliance (in coordination with the designated school official or DSO)
• Liaise with the appropriate federal and institutional offices to ensure timely and accurate reporting of international student enrollment and status changes
• Provide culturally responsive advising and connect international students to campus and community resources
• Assist with orientation programming tailored to the needs of international students

• Collaborate with faculty, staff, athletics personnel, and campus partners to support students' academic progress and personal development
• Maintain accurate advising notes, reports, and student records in the college's student information and early alert systems
• Contribute to retention initiatives through tracking, reporting, and analysis of student academic performance data
• Participate in professional development opportunities and serve on campus committees as assigned, including the Retention Committee
• Support the Director of the Student Success Center with departmental initiatives and reporting

The statements contained herein describe the scope of responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or provide relief to equalize peak work periods or otherwise balance the workload.

Qualifications:

Required:

• Bachelor's degree from an accredited institution
• Demonstrated experience working with college students in an advising, coaching, or student affairs capacity
• Excellent organizational, time management, and interpersonal skills
• Understanding of higher education degree requirements…