Field Service Engineer - Lab Instruments - Gloucestershire | Warwickshire | Worcestershire | He

We are looking for a Field Service Engineer to join our Lab Instruments team.

In this role, you will be responsible for installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire whilst delivering excellent customer service.

The team consists of 13 Engineers and we are looking forward to shaping the future with you.

This is a full time position working in the field and ideally living in Gloucestershire, Warwickshire, Worcestershire or Herefordshire.

• On a daily basis you will be responsible for providing service and customer support during field and in‑house visits
• You will manage all on‑site installation, maintenance and test tasks
• The ability to diagnose errors or technical problems and identify effective solutions
• You will produce timely and detailed service reports and issue certificates of analysis for equipment
• Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites
• You will work closely with the technical team and share information across the organisation
• Do you enjoy building relationships with customers? You will improve customer satisfaction, help maximise customer retention whilst providing excellent customer service

• You may have experience with balances and metrology, water systems and centrifuges would be beneficial but extensive training will be given
• Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards or UKAS‑accredited laboratory in a similar role would be desirable, though candidates from other industries will also be considered
• Ability to test, troubleshoot and service technical equipment
• Ability to work autonomously and unsupervised
• Ability to work flexibly and efficiently and to adapt quickly to changing work schedules
• Willingness to travel with some overnight stays, holding a full driving licence
• Do you enjoy building good working relationships? You will have strong customer service and communication skills

In order to commence working with us, the successful candidate must have the right to work in the UK.

• Personal and Professional Development:
  Mentoring, leadership programs, internal seminar offerings
• Work‑life Balance:
  Remote options, flexible work schedules
• Making an impact right from the start:
  Comprehensive onboarding, including a virtual online platform – even before joining
• Welcoming Culture:
  Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
• Health & Well‑Being:
  Wide range of health and well‑being support such as healthcare plans and health assessment services
• Intelligent working environment:
  Working in smart buildings with the latest technology and equipment

• 37.5 hours working week
• 25 days annual leave plus public holidays
• Annual option to buy, sell or carry over annual leave
• Free parking on site
• Free hot and cold drinks at Sartorius sites
• Fully expensed company vehicle and fuel card

• Competitive benefits package, including:
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Life Assurance
  • Travel Insurance (Employee Paid)
  • Salary Sacrifice Health Assessment Service
  • Salary Sacrifice Cycle to Work Scheme

• Group Personal Pension Plan
• Group Income Protection
• Salary Sacrifice Will Writing Service

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.