Sportsbook Manager

Overview

Job Description

• Know and understand the properties financial reports in detail and identify and take action on any changes in the business.
• Pro-actively monitor competitor activity and ensure that the business is fast to respond.
• Use the knowledge of Sports book team to help maintain awareness of issues within the marketplace.
• Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area.
• Work with the Risk and Trading Team to ensure correct markets and pricing.
• Ensure compliance to all Federal, local, and state regulations.
• Ensure smooth communication of key issues and initiatives.
• Conduct monthly business review meetings to discuss the business strategy and ways to improve the business.
• Actively acquire guests from competitors and regularly review where opportunities exist to grow market share.
• Ensure that any issues impacting guests are resolved immediately.
• Identify, plan and execute local initiatives for market growth.
• Ensure that Sports book team are delivering the brand offer to guests.
• Escalate employee relations and customer disputes in a timely manner and where necessary use the company’s disciplinary and grievance procedure (if applicable).
• Take ownership of an area of specialty for the Sports book (Compliance, Customer Experience, Learning & Development, Sports book Operations, VIP, and Administration) in the absence of the Sports book General Manager.
• Work closely with property management to ensure appropriate training and staffing of sports book personnel.
• Develop a personal network with key members of local organizations e.g. Police, Council, Newspapers, entertainment venues.
• Perform other sports book duties/roles, as needed.

• 4+ years of managerial experience preferred.
• 1-2+ years’ experience with cash handling and sports book betting experience preferred.
• 1+ year ticket writer/cashier experience preferred.
• Strong background and in-depth knowledge of the gaming industry and betting process preferred.
• Be able to work under pressure.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation: $58,500-$58,500 per year