Bingo Supervisor

Location: Mayetta

$750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

Responsible for supervising the bingo team and operations, maintaining a comfortable gaming environment, facilitating a fun program, and ensuring excellent guest service.

ESSENTIAL DUTIES AND RESPONSIBILITES:

* Develop work schedules and assignments for all bingo team members

* Directly responsible for training all Bingo team members

* Oversee and is responsible for bingo operations

* Utilize departmental training and existing policies and procedures to make sound business decisions

* Supervise and motivate staff as measured through performance vs. expectations

* Possess a thorough working knowledge of the various games and equipment

* Verify payouts as necessary; ensures security of funds and paper

* Have ability to fill any role and duty in bingo

* Ensure accuracy of department records and reports

* Ensure stock of all supplies is adequate for operations

* Routinely strive to build and maintain rapport with guests by handling disputes and making every effort to achieve guest satisfaction

* Leads by positive example and is consistent and ethical with decision-making

* Exercise appropriate discretion in identifying situations that require executive management attention

* Build a rapport and coordinate daily functions with other departments

* Assists in maintaining a clean environment

* Ensures timely and accurate coaching and performance evaluations are given with clear directives needed to meet departmental standards and achieve departmental and company goals

* Adheres to regulatory, departmental, and company policies and encourages others to do the same

* Observe activity to detect and prevent attempts to cheat

* Familiar with Title 31 guidelines and ensure proper reporting

Other duties as assigned or necessary

KNOWLEDGE, SKILLS, AND

EXPERIENCE:

Required

* High school diploma or GED

* Must be able to make informed and sound decisions based on the impact to the business (financially or otherwise)

* Must be able to work both independently and as a member of a team

* Must present a well-groomed appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook

* Must have problem solving skills

* Must have great guest service skills

* A record of satisfactory performance and reliability in all prior and current employment

* Must be able to work a flexible schedule which may include various shifts, weekends, and holidays

Preferred

* Two years of prior supervisory experience or equivalent

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

* Physically mobile with reasonable accommodations

* Must project professionalism and possess excellent verbal and written communication skills

* Must be able to push and lift weight up to 40 pounds

* Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

* Must be able to work at a fast pace and in stressful situations

* Must be able to read, write, speak, and understand English

* Must be able to respond to visual and aural cues

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include but is not limited to reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.