Community Manager

Job Details

Job Location:

Woodside Racquet Club Management - Westwood, KS 66205
Position Type:
Full Time

Under the direction of the Director of Community, the Community Manager is responsible for planning, coordinating and executing member events, programs and activities that build connection and community king closely with the Director of Community and across all departments, the Community Manager role ensures programming is thoughtfully coordinated, aligned with departmental priorities and Woodside marketing efforts and executed within established budgets.

The Community Manager also executes employee events and engagement initiatives that strengthen connection and culture among Woodside employees.

• Ensures Woodside’s brand standards are represented consistently and appropriately throughout event planning and execution
• Coordinates pre-event planning with appropriate internal teams, external partners and vendors
• Manages event details and deliverables, including Food + Drink, décor, photography and videography, entertainment, floral, educational partners and technology providers
• Develops and manages event timelines, event budget and project plans, ensuring deadlines and budget parameters are met
• Places orders, validates expenses and submits invoices to Director of Community in accordance with Accounting requirements
• Coordinates day‑of logistics and develops detailed event run sheets outlining responsibilities, timing and status
• Provides complete and timely event information for all printed and digital promotion needs to Director of Community for submission to Marketing department
• Maintains clear and consistent communication with Director of Community and appropriate departments throughout planning and execution to ensure alignment on department coverage, event details, timelines, responsibilities and changes
• Ensures appropriate Woodside teams are informed and prepared to support and promote events, with particular attention to Member Staff and Group Fitness departments
• Executes all elements of the Employee Engagement Program, including employee communication, recognition, social events, team‑building activities
• Coordinates employee Food + Drink needs for events and activities, as appropriate

• Creates and manages event registration through Club Management Software (Jonas or SHC), Eventbrite or other designated platforms
• Manages the registration process, including tracking participation, responding to questions, communicating event details and serving as the primary point of contact for attendees
• Manages event payments, refunds, member guest lists and VIP guest lists, as applicable

• Serves as the day‑of point of contact for vendors, entertainment, staff, volunteers and other event partners
• Coordinates event staffing, check‑in and other day‑of operational needs
• Serves as the primary point of contact for members during events, answering questions and addressing concerns as needed
• Coordinates onsite photography and videography, whether managed internally or through external partners
• Captures and creates social media content for designated events, as directed by the Director of Community, with working knowledge of Instagram, Reels, Stories, Facebook and You Tube
• Coordinates and assists with event setup and tear down
• Maintains a visible and engaged presence at Community programs and events, actively connecting with members, staff and cross‑functional teams to support an exceptional member experience and successful execution

• Creates post‑event surveys, collects and summarizes member feedback and relevant data and provides results to the appropriate Department Head
• Conducts post‑event reviews with appropriate staff, vendors and partners to identify successes and opportunities for improvement
• Completes event evaluations incorporating quantitative and qualitative results, including attendance, member feedback, financial performance and key learnings

• Serves as the primary liaison between Woodside and the Waves Parent Board
• Coordinates swim team registration and the Meet the Coaches event
• Ensures all swim team participants are…