Team Lead, Settlements

Position Summary

As the Team Lead, you will play a key role in overseeing the day‑to‑day operations of the Settlements team, ensuring the accurate and timely processing of settlement activities. You will provide leadership, coaching, and operational guidance to team members while driving continuous improvement, operational efficiency, and risk mitigation.

You will act as a key point of escalation, collaborating with internal and external stakeholders to resolve issues, support strategic initiatives, and maintain strong operational controls. The ideal candidate will possess strong leadership skills, the ability to thrive in a fast‑paced, deadline‑driven environment with strong attention to detail and good judgment. They will demonstrate excellent communication, collaboration, and problem‑solving abilities, along with a proactive mindset focused on continuous improvement, operational excellence, and effective risk management.

Office location is in Markham but will be moving to North York toward the end of 2026.

• Leadership & Team Support: Lead, coach, and support settlement analysts, assign daily tasks and ensure deadlines and service levels are met.
• Settlements Operations: Oversee settlement processing, reconciliations, and exception handling; review and approve settlement transactions; keep procedures and documentation up to date.
• Risk & Controls: Identify and address operational risks, resolve discrepancies and settlement issues, support audits, reviews, and control testing.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with Billing, Finance, Revenue Assurance, Sales and Customer Success to support smooth operations.
• Process Improvement & Analytics: Identify opportunities to streamline and automate settlement workflows, reconciliations, and reporting while contributing to process standardization and knowledge continuity.

• Post‑secondary education in Finance, Business, Accounting, or related fields.
• Two (2) – Five (5) years’ experience in settlements or financial operations, ideally with exposure to utilities, energy markets, or other regulated industries.
• Prior leadership, coaching, or mentorship experience preferred.
  
  Strong understanding of settlement workflows and controls.
• Good communication, analytical, and organizational skills; high attention to detail and ability to prioritize in a deadline‑driven environment.
• Experience with data analytics/visualization (e.g., VBA, Power BI, Power Query); comfort working with large datasets and improving data quality.

$65,000 - $75,000 a year

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

• Fully company covered health and dental benefits from day 1
• Company funded Health Spending Account
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We provide support for continuous learning.
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.