Lead Teller

Position Overview

Lead Teller – Retail Banking at PNC, Saint Clair Shores, MI. The role focuses on delivering a unique, high‑quality customer experience, improving financial wellbeing, and increasing share of wallet. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Coaches, mentors, and leads tellers by example, demonstrating customer‑focused service and effective communication skills.
• Processes a variety of customer interactions and ensures all teller and branch daily operations are completed accurately and efficiently.
• Educates customers on alternatives, banking opportunities, and options for managing financial transactions using technology, tools, and resources.
• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Assists the Branch Manager in performance management and new hire selection processes.
• Ensures adherence to all policies, procedures, and risk management requirements, demonstrating sound judgment within established limits.
• Demonstrates problem‑resolution processes and effective transaction handling.

• Knowledgeable in customer‑centered values and practices that align with customer needs and satisfaction.
• Experience in banking or related customer service roles; 1+ year of related experience is preferred.
• Strong awareness of risk management and ability to apply the Enterprise Risk Management Framework.
• Excellent communication, problem‑solving, and proactive sales skills.
• Ability to work effectively in a team and mentor peers.
• High school diploma, GED, or equivalent; a university/college degree is not required.
• Military service experience may be considered in lieu of formal education.

• Medical, prescription drug, dental, and vision coverage.
• Life insurance for employee and spouse/child.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock‑purchase plans.
• Dependent care reimbursement and backup child/elder care.
• Educational assistance and robust wellness program.
• Paid time off including maternity/parental leave, holidays, vacation days, and occasional absence days.

Individuals requiring reasonable accommodations may contact  Phone: 877‑968‑7762. All requests will be kept confidential.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and related federal regulations.