Escrow & Investor Servicing Analyst II

Position Summary

The Escrow & Investor Servicing Analyst is primarily responsible for Investor Servicing functions according to related regulations and internal policies. Responsibilities include knowledge of residential mortgage portfolio parameters such as Freddie Mac, Fannie Mae, USDA and Federal Home Loan Bank with prompt and accurate investor reporting and remittance within established guidelines.

• Respond to requests and assigned pipeline with a focus on prompt and knowledgeable resolutions.
• Act as a resource for all matters related to the servicing of investor‑owned or serviced residential mortgage loans.
• Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans in accordance with all investor guidelines and requirements.
• Assist the accounting team with monthly reconciliation of both Freddie Mac and Fannie Mae portfolios.
• Understand and apply RegulationZ and its impact on customers and the bank.
• Monitor daily control reports and take corrective action to resolve exceptions.
• Process FHLMC & FNMA sales and special transactions; process REO, Investor Flex Modifications, Investor Deferments and/or Forbearances.
• Conduct routine reporting of FHLMC & FNMA loans and Loan Servicing activities.
• Analyze report data to independently resolve exceptions.
• Demonstrate strong risk management skills to mitigate financial and reputational risk by ensuring timely and accurate property tax payments and insurance premiums.
• Analyze, monitor, and submit Private Mortgage Insurance removal requests in accordance with investor and regulatory requirements.
• Apply RegulationH (NFIP) and other regulatory requirements related to flood insurance and monitoring flood‑map changes.
• Demonstrate strong accounting skills related to the reconciliation of DDA and General Ledger accounts.

• Knowledge of systems, regulations, and policies that impact escrow and investor servicing departments.
• Strong customer‑service skills.
• Ability to support reporting initiatives and accurately analyze data at varying levels of complexity.
• Follow procedures and department requirements while questioning and refining best practices.
• Problem‑solving ability with proactive communication to the team when needed.
• Capable of performing duties with frequent interruptions and time pressures.

Requires a high school diploma; an associate degree or higher preferred. Lending experience preferred. Experience with Freddie and Fannie reconciliation required. Experience with Jack Henry and Silverlake systems preferred. Requires knowledge of Microsoft Office.

Salary: $22–$28 per hour. The role may be eligible for bonus or incentives based on company and individual performance.

Benefits include 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance, long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives, employee assistance program, and eligibility for pre‑tax health savings accounts and flexible spending accounts.

Busey is an Equal Opportunity Employer, including Disability and Veterans. Busey values a diverse and inclusive workplace and strives to recruit, develop, and retain individuals with exceptional talent.