Patient Care Coordinator

Job Description

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in North Topeka, KS.

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

• A Patient Care Coordinator is an entry‑level office role responsible for maintaining pleasant and consistent daily operations of the clinic.
• They have excellent customer service skills.
• The role requires learning many new things; the coordinator multitasks in multiple computer programs each day.

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front‑office workspace.
• Other duties as assigned.

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short‑Term and Long‑Term Disability Insurance.
• Three‑week paid time off plus paid holidays.
• 401(k) with company match.

The Patient Care Coordinator – I (PCC‑I) supports clinic growth through excellence in execution of the practice‑management role and patient intake processes. This individual works in collaboration with the Clinic Director to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.

• Core responsibilities
  • Collect all money due at the time of service.
  • Convert referrals into evaluations.
  • Schedule patient visits.
  • Provide customer service.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Practice Management
  • Manage schedule efficiently.
  • Manage document routing.
  • Manage personal overtime.
  • Manage non‑clinical documentation.
  • Manage deposits.
  • Manage caseload, D/C candidate, progress note, and insurance reporting.
  • Monitor clinic inventory.
• Training
  • Attend required training with the Territory Field Trainers for Raintree and other business process updates.
  • Complete quarterly compliance training.

• High School Diploma or equivalent.
• Strong communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organize details, meet deadlines, and work with little to no supervision.
• Team player with efficient time‑management and presentation skills.

• Indoor environment with protection from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• Full‑time, Monday‑Friday, minimum 40 hours per week; may be required to attend special events some evenings and weekends or work additional hours as needed.
• Position is sedentary; occasionally stand, walk, push, or pull 0‑20 lbs.
• Constantly uses computer and office equipment (printers, phones, keyboards, mice, copy machines) with gross and fine manipulation.
• Constantly types repetitive motions and views computer screens; must have near acuity and ability to comprehend, judge, and respond appropriately.

This job description is not an all‑inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

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to learn even more about Upstream.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.