Registrar - Registration MSD

Position Status: Full time
Shift: First Shift (Days - Less than 12 hours per shift)
Hours per week: 40
Location: On-site, Stormont Vail Hospital or Cotton O’Neil Clinic

Registration staff graciously greet all patients and visitors, creating a friendly atmosphere while collecting required patient and visit information in a courteous manner. They complete clerical and reception duties, adhere to organizational and regulatory standards, and focus on meeting customer needs.

• Provide excellent customer service to all patients, visitors, and other guests.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check‑in and admission functions based on service area verifying patient identity.
• Conduct financial discussions including providing patient estimates and payment collections; collect copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow‑up appointments as appropriate.
• Provide and explain required handouts.
• Validate insurance eligibility in real‑time.
• Assist with department‑specific duties such as referrals, Rite Fax, and answering phones as needed.
• Perform general clerical and office duties as required.
• Correct account and visit edits promptly.
• Comply with all laws, regulations, and patient confidentiality requirements.
• Perform additional duties as assigned and comply with Stormont Vail policies, standards, and mandatory training.

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
• Ability to identify complex problems, review information, evaluate options, and implement solutions.
• Basic medical terminology knowledge.

10% occasional coverage of an unplanned vacancy at a different clinic; otherwise no planned travel.

• Occasional balancing, carrying 1–3 hours up to 25 lbs.
• Rarely less than 1 hour in ladder or stair climbing.
• Frequent eye/hand/foot coordination, grasping, pulling, pushing, reaching, repetitive motions, speaking, walking, sitting, standing, stooping, talking, and other motions up to 3–5 hours.
• Lifting occasionally 1–3 hours up to 25 lbs.
• Overall frequency of pulling, pushing, sitting, and walking will vary by service area.

• Rarely dust, rare exposure to infectious diseases, mild noise, and other hazards.

Stormont Vail is an equal‑opportunity employer. Discrimination or retaliation based on race, color, ethnicity, sex, sexual orientation, gender identity, religion, national origin, citizenship, age, marital status, uniformed service, disability, or genetic information is prohibited.