Care Experience Manager

Location: Bucyrus

Requisition #:216194

Location:

Bucyrus, KS 66013

Category:

Administrative/Clerical

Salary:$45,000.00 - $47,000.00 per year

Position Details

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.

Why You'll Love This Role

* No hands-on clinical work required - focus on coordination and communication

* Be part of a purpose-driven team that's passionate about making a difference

* Opportunities for advancement and career growth

* Build lasting relationships with families and caregivers

* Make an impact in your community

What You'll Do

* Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction

* Manage caregiver schedules to ensure the right match of skills and availability

* Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

* Maintain accurate and up-to-date records, schedules, and reports

* Participate in the on-call rotation - phone support only, and paid

* Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

* Handle problem-solving with professionalism and empathy - turning challenges into opportunities

* Manage performance and support the retention of caregivers through engagement and timely feedback

What We're Looking For

* Bachelor's degree required

* 2+ years of experience in sales, customer service, or a fast-paced office environment

* Strong organizational and time management skills

* Excellent communication, relationship-building, and problem-solving skills

* Comfortable using MS Office and learning new systems quickly

* Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

* Thrive in fast-paced environments

* Are proactive, adaptable, and solution-oriented

* Genuinely enjoy helping others

* Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.