Front Desk Registration Specialist Satellite - Full-time

Position:Front Desk Registration Specialist Satellite - Full-time

Location: Coldwater, St. Marys, OH

Job :149

# of Openings:1

Summary: The Satellite Front Desk Receptionist greets and engages with patients, as well as provides a wide range of administrative and clinical support for the medical office.

General Summary of Duties: (Other duties may be assigned.)

• Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone;
  Maintain reception area, direct patients, and answer patients’ questions
• Check in patients and update/verify required patient information in EMR system
• Ensure required paperwork is issued to patient and communicate completion instructions
• Collect any required patient payments;
  Balance payments at end of day and promptly turn into Accounts Receivable
• Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
• Sort incoming mail and facilitate sending outgoing mail
• Prepare patient charts;
  Retrieve any pertinent records and information of patient’s medical history and have available prior to patient’s appointment
• Complete various forms related to patient’s care (worker’s comp, disability, etc.)
• Complete administrative duties related to the patient’s care;
  Facilitate the coordination of appropriate tests, imaging, procedures, lab work, physical therapy, follow up appointments, and referrals per the provider’s request, both within the clinic and with external facilities;
  Schedule surgeries and required appointments and clearances related to surgery;
  Send appropriate completed paperwork, test results, consents, and medical records to necessary external facilities;
  Send appropriate paperwork to patient regarding upcoming appointments/surgeries;
  Obtain necessary pre-certifications for applicable treatments, procedures, surgeries;
  Serve as point of contact when coordinating care at external facilities
• Prepare patients for examination;
  Escort patient to exam room and verify identity;
  Measure and record vital signs and medical history;
  Ensure completion of medical history paperwork
• Prepare treatment rooms for patient examinations;
  Disinfect/clean treatment rooms and general equipment following examinations;
  Properly dispose of contaminated supplies
• Stock exam rooms and supply areas with adequate medical supplies;
  Assist with ordering/requesting/inventory of supplies when necessary
• Assist providers in exam rooms when necessary;
  Perform/assist with dressing changes, cast removals, cast applications, staple/suture removals, splinting, and bracing
• Properly utilize EMR system and remain up to date on required training and procedures related to EMR system;
  Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
• Secure patient information and maintain patient confidentiality
• Clean and sterilize appropriate instruments according to established protocol
• Demonstrate proper use of PPE
• Maintain required logs (i.e. refrigerator temperatures, inventories, check off lists, pharmaceutical waste, etc.)
• Respond promptly to incoming phone calls from patients, hospitals, physician offices, pharmacies, etc. and provide answers and feedback under direction of the provider;
  Coordinate prescription refills under provider’s direction
• Assist patients with various mobility needs (i.e. restroom, wheelchair, cars, etc.)
• Maintain accurate and updated documentation in patient’s chart of any visits, communications, test results, procedures, etc.;
  Complete accurate and necessary charge/billing information for applicable visits and procedures
• Assist in coverage of other staff when necessary;
  Participate in orientation of employees when needed
• Communicate efficiently with other departments to ensure best care for patient

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required

• High School diploma or equivalent required at minimum
• Experience working in related position…