Patient Access Rep, ER

Job Details

• Job Location:
  
  Amberwell Hiawatha
  - Hiawatha, KS 66434
• Position Type:
  Part Time
  - Benefit Eligible
• Education Level: High School
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Customer Service
  - Patient Access
  - Patient Admitting

Provides secretarial and receptionist support to nursing units appropriate to the age of patients served, follows Standards of Care, Standards of Practice, and State Practice Guidelines, utilizes principles of Strategic Quality Management, maintains a safe environment of care, contributes to a collaborative practice with other nursing staff and disciplines. The Patient Access Rep is responsible for efficient and orderly registration of patient.

Ensures that accurate patient information is collected and verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Arranges for patients to speak with Financial Counselor if needed.

• STANDARD I:
  Behavior Standards
• STANDARD II:
  Job Knowledge/Productivity
• Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.
• STANDARD III:
  Communication/Interpersonal Skills
• Demonstrates good skills in all forms of communication.
• STANDARD IV:
  Education/Development/Initiative
• Maintains education and development appropriate for position.
• STANDARD V:
  Hospital/Department Policies and Procedures
• Adheres to established hospital and department guidelines and protocols.
• STANDARD VI:
  Teamwork
• Works well with others in a spirit of teamwork and cooperation.
• STANDARD VII:
  Position Specific Performance Criteria/Essential Job Functions
• Performs position specific job functions at an acceptable level.

• Education:
  
  High school diploma or GED equivalent required.
• Experience:
  
  None
• Knowledge, Skills, Abilities:
  Must possess strong customer service and verbal communication skills. Maintain compliance with HIPAA and patient confidentiality.

• Standard I:
  Behaviour Standards
• Performance
• Standard
• Courage:
• Enthusiasm
• Eager to Help
• Exhibits courage in the face of change.
• Seeks to understand industry change.
• Seeks to understand organizational change.
• Considers ways to improve own skills, knowledge and behaviours in order to adapt to change effectively.
• Accountability:
• Responsibility
• Teamwork
• Consistently known for self-accountability.
• Follows organisation and regulatory standards and policies.
• Takes pride and ownership in making a difference at work.
• Respectful:
• Empowerment
• Values diversity and is respectful of others’ viewpoints and traditions – even during conflict.
• Is an active listener.
• Seeks to understand the spoken and unspoken needs of others.
• Excellence:
• Invests continuously in learning and generously shares knowledge.
• Strives to do the right thing in all he or she does.
• Values honesty and integrity above all else.
• Servant:
• Sees role as a servant to others.
• Passionately ensures patients and their loved ones receive a high level of skillful care and compassion.
• Values service to coworkers within work area.
• Values service to coworkers across the organisation.

• Completes position responsibilities following established guidelines and protocols within the appropriate time frame.
• Completes work within appropriate time frame.
• Demonstrates ability to set priorities.
• Performs well in stress and emergency situations.
• Ensures accuracy and completeness of work performed.
• Follows established procedures performing job functions.
• Demonstrates a thorough knowledge of work practices.
• Is knowledgeable of emergency procedures.
• Is knowledgeable of personal protective equipment to protect one’s safety.
• Follows through with assignments and informs supervisor if unable to complete task.
• 10.When assigned work is complete, seeks additional tasks to be done.

• Demonstrates good skills in all forms of communication. Works well with others in a spirit of teamwork and cooperation.
• Accepts suggestions for improved performance.
• Channels concerns appropriately, deals with conflict appropriately and privately.
• Maintains confidentiality of patient and employee information in verbal, written and electronic information.
• Limits access to patient/employees information on a job related need to know basis.
• Responds to supervisor’s and co-workers requests for information and assistance in a…