Financial Counselor​/Prior Authorization Representative

Job Details

Job Location:

PRIMARY - ELLSWORTH, KS 67439

Position Type:
Full Time

Job Shift: Day Shift

Join a team that’s making a difference!

Ellsworth County Medical Center (ECMC) is looking for a detail-oriented and patient-focused Prior Authorization & Financial Counselor to join our team. If you thrive in a collaborative environment, enjoy helping patients navigate their financial and insurance responsibilities, and want to grow your career in a supportive workplace—this is the opportunity for you!

Compensation: $15.07-$25.00/hr based on experience

We’re not just a hospital—we’re a close-knit team committed to Improving Lives. As a 19-bed critical access hospital with four Rural Health Clinics in North Central Kansas, we provide top-quality care with a personal touch. At ECMC, you’re more than an employee—you’re family.

• Be a patient advocate—helping patients understand their financial responsibilities and available payment alternatives.
• Ensure accuracy in patient records, including demographics, insurance coverage, responsible guarantors, and registration details.
• Provide financial education to clarify out-of-pocket expenses and assist patients with financial assistance programs, payment alternatives, and marketplace insurance options.
• Manage prior authorizations by obtaining insurance approvals for prescribed treatments, services, and medications.
• Work closely with providers and insurance companies to ensure timely and accurate processing of prior authorization requests.
• Handle denials and appeals by troubleshooting authorization issues and working with insurance companies to resolve them.
• Maintain organized records of authorizations, approvals, and denials to ensure compliance with insurance guidelines and regulatory requirements.
• Collaborate across departments, including billing and medical coding, to ensure seamless insurance claims processing.

• Work-Life Balance:
  Enjoy flexible scheduling in a patient-centered environment.
• Competitive Pay:
  Based on experience.
• Growth & Learning:
  Access educational opportunities to expand your expertise.
• Comprehensive Benefits:

• Health, dental, vision, and life insurance
• Paid Time Off (PTO) + Extended Illness Benefit
• Retirement plans with employer contributions
• Wellness Center membership (because your health matters too!)

• Supportive Team Culture:
  Work with people who genuinely care about each other and their community.

• You’re detail-oriented, organized, and passionate about helping patients.
• You thrive in a collaborative, fast-paced healthcare environment.
• You have strong knowledge of insurance procedures, medical terminology, and financial counseling.
• You’re a problem solver who enjoys working through insurance approvals and denials.

In Ellsworth County, Kansas, you’ll find a perfect blend of tranquility and opportunity. Whether you enjoy scenic trails, outdoor recreation, or a close-knit community, this is a place to live, work, and thrive. Thinking about relocating? We offer community ambassador tours and spousal employment assistance to make your transition seamless.

• High School Diploma is required; associate degree or the equivalent combination of education and experience is preferred.

• Minimum 1 year office experience required; experience specifically in high volume data entry, customer service call center, healthcare office, or hospital administration is preferred; insurance verification and medical billing/coding experience preferred.

• Knowledge of medical terminology and/or coding.
• Strong knowledge of network resources for referral and linkage to member and provider needs.
• Excellent customer service skills.
• Ability to prioritize workload, requests, turnaround time frames, and communication with patients and providers.
• Excellent interpersonal skills and professionalism.
• Strong attention to detail.
• Excellent verbal and written communication skills with ability to explain diverse technical problems in easy-to-understand language.
• Strong independent problem solving and ability to make sound decisions.

• N/A