Assistant Spa Manager

Location: Neodesha

# Assistant Spa Manager This role forms part of the Mint Wellness team within the Village n Life hospitality group, based in Camps Bay.
** The Role
** As Assistant Spa Manager, you’ll support the Spa Manager in overseeing daily spa and gym operations while ensuring exceptional service delivery across reception, treatment areas and wellness facilities.

This is a hands-on operational leadership role suited to someone organised, proactive and passionate about wellness and fitness. You will play a key role in maintaining high service standards, driving team performance and ensuring seamless coordination between spa, salon, gym and hotel operations.
** Key Responsibilities**– Support the daily operational management of the spa, gym and wellness facilities  – Supervise front desk operations including reservations, payments, group bookings and cancellation policy adherence  – Ensure accurate opening and closing procedures and checklist compliance  – Manage and optimise the ESP booking schedule for operational efficiency  – Liaise with Hotel Front Desk regarding promotions, vouchers and room charges (Opera)  – Audit cash-ups, Opera postings and daily financial reconciliations  – Assist with stock control, ordering and weekly inventory management  – Monitor retail, professional product and linen stock takes and capturing  – Maintain accurate guest databases and reporting  – Ensure all public areas, change rooms, hot zones and treatment spaces meet hygiene and presentation standards  – Oversee gym cleanliness and facility standards  – Coordinate maintenance and repairs of spa equipment  – Support marketing initiatives, loyalty programmes and in-house promotional displays  – Assist with rosters, daily task allocation and performance oversight  – Provide coaching, in-house training coordination and mentorship to therapists and reception staff  – Monitor adherence to Spa SOPs and treatment protocols  – Support performance feedback processes in collaboration with the Wellness Spa Manager  – Assist with vendor liaison and supplier coordination  – Promote a positive, mindful and high-performance team culture  – Step into operational leadership in the absence of the Wellness Spa Manager
** What We’re Looking For**– Grade 12 / Matric  – Qualification in Beauty Therapy (CIDESCO, SAAHSP and/or ITEC advantageous)  – Valid driver’s licence and own reliable transport (essential)  – Minimum 3–5 years’ experience within the spa or beauty industry  – Minimum 2 years’ experience in a supervisory or assistant management role  – Strong interest and genuine passion for wellness and fitness (essential)  – Computer literate with Microsoft Office proficiency (Excel required)  – Opera and ESP systems knowledge advantageous  – Strong client service and communication skills  – Highly organised with strong attention to detail  – Proactive, goal-orientated and solution driven  – Confident managing time and multiple operational priorities  – Analytical and administratively strong  – Team player with positive energy
** What We Offer**– A dynamic wellness environment within Village n Life  – Opportunity to grow within a luxury hospitality group  – Exposure to spa, fitness and multi-property operations  – Competitive package aligned with experience
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