Front Desk Clerk

• Base Pay $13.5 / Hour
• Job Category Hotel
• Employee Type FT Non-Exempt

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Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short‑term and long‑term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit‑sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment.

Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.

• Handles all guests interactions in a courteous and friendly manner
• Completes guest check‑in and check‑out procedures to include room assignments and reassignments as needed
• Secures payment for accommodations and gives proper change when required
• Handles special requests in a manner that ensures guest satisfaction
• Makes reservations and handles cancellations
• Answers incoming guest phone calls and transfer appropriately
• Maintains a clean and orderly working environment including both the front desk area and hotel lobby
• Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned
• Perform training duties as assigned
• Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same
• Other duties as assigned

Required

• Must be 18 years of age
• High School diploma or GED
• Excellent written and verbal communication skills
• Ability to work well with team members, as an individual and with supervisory staff
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• Experience in hospitality industry
• One year of experience in a customer service related field

• Physically mobile with reasonable accommodations
• Able to bend, reach, kneel, twist and grip items while working at assigned area
• Respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Able to maintain a flexible schedule to include various shifts, weekends, and holidays
• Operate in mentally and physically stressful situations
• Able to stand and walk for 7‑8 hours with breaks
• Must be able to meet the two or light work requirements based on the Department of Labor Dictionary of Titles:
  Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently