Guest Service Manager

Description

Lead the Front Desk. Inspire the Team. Create Amazing Guest Experiences.

Hilton Garden Inn Wichita Downtown isn't just another hotel—it's one of downtown Wichita's premier destinations. Located in the heart of the city, we're known for delivering warm hospitality, memorable guest experiences, and building a team that enjoys coming to work every day.

Now we're looking for an experienced Front Office Manager who is ready to lead from the front.

Every day is different, but you'll be the driving force behind our Front Office operation by:

• Leading, coaching, and developing an amazing Front Desk team.
• Creating memorable guest experiences—even when challenges arise.
• Managing scheduling, payroll, labor, and department performance.
• Driving Hilton Honors enrollments and guest satisfaction scores.
• Monitoring arrivals, departures, room inventory, and daily operations.
• Handling guest concerns with professionalism, confidence, and empathy.
• Working closely with Housekeeping, Engineering, Starbucks, and Sales to ensure seamless hotel operations.
• Celebrating wins, recognizing your team, and creating a positive culture.

• Has 2+ years of Front Office leadership and Hilton experience
  .
• Understands that hospitality is about people first.
• Thrives in a fast-paced environment.
• Leads with positivity, accountability, and integrity.
• Can make sound decisions while keeping both guests and associates happy.
• Loves coaching others and watching them grow.

Hilton experience is a plus—but great leadership and a passion for hospitality matter even more.

• Competitive salary
• Medical, Dental & Vision Benefits
• Paid Time Off
• Hilton Team Member Travel Program (Travel the world at incredible hotel discounts!)
• 401(k)
• Growth opportunities within our management company

You don't just solve problems—you prevent them.

You don't simply manage a team—you inspire one.

You know that a smile at check-in can set the tone for an entire stay.

Most importantly, you believe that every guest deserves an experience worth talking about.

If you're an experienced hospitality leader who enjoys developing people, delivering exceptional guest service, and being part of an award-winning Hilton team, we'd love to meet you.