Regional HR Lead

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite.

In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change.

If you're ready for it, we want you to join our team. Get started now.

As our Regional HR Lead - MENA, you will primarily focus on providing support onsite to our employees in the MENA region and will partner with the HR team in the U.S. on processes and projects. This role will be one of the early stage hires in the MENA headquarters for iHerb located in Dubai. This role will work closely with other HR Business Partners on employee relations issues, performance management, onboarding and offboarding practices, team member development, and retention.

In this role, you will manage and drive HR operations within Workday, ensure strict adherence to UAE labor compliance, and provide strategic HR guidance to local managers.

• Act as the central point of contact for the Dubai office providing multidisciplinary support: HR, policy/procedures, administrative, first-line IT, and general office inquiries from outside parties (visitors, delivery, mail, vendors, etc.)
• Answer employee HR requests and questions or redirect correspondence to the appropriate contact on the team
• Assist with new employee onboarding hiring processes, including new hire paperwork, review I-9s, and process E-Verify within timelines
• Liaise with managers, other departments, and/or functions (payroll, benefits, IT, etc.) as needed for onboarding/exiting
• Provide advice, assistance and follow-up on company policies, procedures, and documentation;
• Coordinate the resolution of specific policy-related and procedural problems and inquiries;
• Support performance management activities, working closely with department managers and supervisors to support our Pay for Performance journey at iHerb
• Review, edit and approve employees written warnings, coaching plans, and performance snapshots prior to being issued to employees
• Make recommendations to management regarding separation of employment for specific employees
• Hold clear and professional conversations providing benefits-related information to employees
• Provide support to other HR teams in recruitment, engagement, benefits, wellness, recognition and communication
• Organize & maintain personnel records with confidentiality
• Manage and update job changes through Workday
• Process termination in Workday, conduct exit interviews for terminating employees and lead exit processes
• Be a culture champion of the iHerb guiding principles
• Maintain accurate associate data in Workday, including new hire information, termination details, organizational structure updates, job titles, salary increases, and other personnel-related data
• Conduct record audits as needed
• Serve as the main point of contact for iHerb employees in the MENA region regarding company policies and procedures
• Review job descriptions to ensure the formatting is correct, iHerb language is referenced and consistent across JDs, ensure the title matches the JP, etc.
• Assist with HR global projects as needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other…