IT Specialist

IT Technician

Pay starting from $24.03, commensurate with experience

Job Type: Full Time (40 hours per week)

The IT Specialist supports the daily operation, reliability, and security of the agency’s technology environment and serves as the organization’s primary help desk resource for all staff. This role provides hands‑on technical support for end users, maintains agency hardware and software assets, and assists with implementing and managing cloud services, security controls, and modern device management. The IT Specialist reports directly to the IT Director and plays a key role in maintaining a secure, efficient, and compliant environment across multiple locations.

• Provide primary help desk support for desktops, laptops, mobile devices, applications, printers, and general user issues across the organization.
• Troubleshoot Windows, Microsoft 365, clinical and business applications, authentication issues, and network connectivity.
• Support A/V equipment, conference room technology, and telehealth systems.
• Participate in ongoing management of mobile devices through the agency’s MDM platform, including enrollment, configuration, compliance policies, app protection policies, and health monitoring for Windows, agency‑issued Android devices, and BYOD work profiles.
• Assist field staff with secure and reliable mobile access to clinical and business applications.
• Support Microsoft 365 identity and access functions, including account provisioning, MFA setup, license management, Conditional Access interactions, and group‑based access.
• Use ticketing systems to document, categorize, prioritize, and resolve support requests while maintaining strong communication with users.
• Utilize RMM tools for remote troubleshooting, patching, endpoint monitoring, and contributing to workflow improvement.
• Install, configure, maintain, and upgrade desktops, laptops, printers, switches, and other IT hardware.
• Provide routine hardware replacement, maintenance, and lifecycle support.
• Assist the IT Director with network changes and multi‑site infrastructure tasks as needed.
• Support distributed printing systems across multiple locations, including print queues, multifunction devices, and access configuration.
• Create clear, user‑friendly how‑to guides, troubleshooting steps, and self‑service resources for staff.
• Maintain and improve internal technical documentation to support consistency, continuity, and operational reliability.
• Support cybersecurity controls, endpoint protection tools, secure configurations, patching efforts, and vulnerability remediation activities.
• Follow HIPAA requirements and protect sensitive information at all times.
• Assist with file storage management, backups, and verification of data integrity.
• Support onboarding and offboarding processes, including accounts, access, and equipment preparation.
• Maintain accurate asset inventories for devices, software, and peripherals.
• Demonstrate curiosity, engagement, and willingness to learn in a dynamic environment.
• Show consistent follow‑through and ownership of assigned work while collaborating with the IT Director.
• Manage responsibilities effectively within a small IT team where work varies and priorities shift.
• Maintain a proactive, balanced approach that supports long‑term sustainability and reduces burnout risk.

• Strong communication skills with non‑technical staff.
• Proficiency with Windows OS and Microsoft 365.
• Familiarity with MDM concepts, ticketing systems, and RMM tools.
• Ability to produce user‑friendly documentation.
• Understanding of HIPAA and data protection.
• Ability to support staff through both direct training and well‑structured documentation, and to help reinforce a culture that guides users toward the most appropriate support channel.
• Strong organization and problem‑solving abilities.

• Candidates should have an associate degree or equivalent experience, along with 1–3 years of hands‑on support experience with Windows PCs, software applications, and basic networking.
• Experience with ticketing systems, remote monitoring and management tools, and distributed printing environments is…