Lead IT Specialist; Systems Administration​/Customer Support

Duties

Leads the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established work flow and skill level.

Exercises an expert level of knowledge and skill in applying the full range of methods, principles, practices, and evaluative methodologies sufficient to advise on and/or resolve operational problems.

Serves as a technical expert and project manager to deploy new or modernized services and ensure assigned IT platforms are in compliance with higher authority policies and guidelines.

Serves as the technical expert on multiple information systems and the link between the technical staffs at Landstuhl Regional Medical Center (LRMC) and all remote Army Health Clinics (AHC) within the LRMC footprint scope of responsibility.

Provides Tier 2 systems engineering support to other systems administrators and IT specialists when complex technical issues arise and are escalated for senior technical resolution.

Trains or arranges training of team members in methods of working in teams to accomplish tasks or projects, and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks.