IT Manager

Job Purpose:

The IT Managerisresponsible forthe planning, provisioning, installation, configuration, operation, and maintenance of North Wind's informationsystemshardware, software, and supporting infrastructure.

The purpose is to lead the IT Team to advance North Wind's information technology function, ensuring reliable, secure, and forward-thinking infrastructure that enables every team across the organization tooperateeffectively. The IT Manager is accountable for the health and integrity of North Wind's systems and cybersecurity posture, the development of a clear technology roadmap, and the proactive identification of technology opportunities that improve internal operations and customer-facing capabilities.

This role reports to the Director of Administration.

• Lead the IT Team in the design, evaluation, and continuous improvement of North Wind's network and systems infrastructure, including availability,utilization, throughput, and latency performance metrics.
• Direct the analysis,selection, procurement, installation, configuration, testing, and rolloutof hardware and software solutions, while defining project needs, business benefits, and technical strategy in alignment with organizational goals.
• Define and enforce network policies, procedures, and standards to ensure reliability, scalability, and security across all systems.
• Provide strategic oversight of data center environmental and monitoring systems to ensure operational continuity.
• Maintain and advanceexpertisein Microsoft 365 features, capabilities, and best practices,leveraging the platform to drive organizational productivity and collaboration.

• Directly supervise, coordinate and evaluate the daily activities of the IT personnel.
• Establish clear performance expectations, goals and KPIs with each IT Team member and conduct regular Performance Assessments.
• Identify skill gaps within the team and coordinate targeted training, certifications and learning opportunities.
• Coach and mentor direct reports through complex technical challenges

• Own and lead North Wind's cybersecurity strategy,establishing and maintaining comprehensive protocols for network access, monitoring, control, and threat response.
• Proactively defend organizational systems against cyberattacks, data breaches, unauthorized access, and emerging security threats.
• Develop, implement, and regularly review security policies and procedures to ensure alignment with current threat landscapes and regulatory requirements.
• Develop,maintain, and regularly test North Wind's Disaster Recovery Plan (DRP), ensuring the organization is prepared to restore critical systems and datain the event ofa disruption, cyberattack, natural disaster, or other business continuity
• Safeguard confidential organizational information through rigorous access controls, monitoring, and incident response planning.
• Ensure the integrity, availability, and confidentiality of all hardware, server resources, systems, and critical processes through daily monitoring and proactive risk mitigation.

• Oversee daily system monitoring, including verification of hardware integrity, server resource availability, application logs, and scheduled job completion (e.g., backups and automated processes).
• Ensure the consistent execution of backup operations, confirming that all required file systems and data are successfully backed up to appropriate media, with off-site rotationmaintainedasrequired.
• Manage OS patching, system upgrades, and administrative tool updates on a regular and disciplined schedule.
• Administer user account lifecycle management — including creation, modification, and deactivation — in coordination with supervisory and Human Resources direction.
• Configure and deploy new services and system components as organizational needs evolve.
• Provide internal project teams with technical guidance and ITexpertiseto effectively address and communicate customer-facing IT-related project inquiries.

• Monitor, analyze, and tune network performance tomaintainoptimaloperational standards.
• Diagnose and resolve hardware and software issues with urgency and precision, escalating to vendors when appropriate.
• Maintain and continuously improve network connectivity,firewallconfigurations, and access controls.

• Design and deliver training programs that equip users with the knowledge and skills to effectivelyutilizeorganizational systems and technology.
• Lead periodic disaster recovery drills and tabletop exercises, documenting outcomes and driving continuous improvement of recovery procedures.
• Maintain current knowledge of emerging technologies, industry trends, and professional best practices through ongoing education, professional publications, and active participation in professional organizations.