Floating Manager

Reporting to the Area Manager, the Floating Manager is responsible for managing the daily operations of an individual store within his/her assigned area. Under the general supervision of the Area Manager, the Floating Manager assumes the operational duties of a Store Manager. He/she will provide leadership, daily support, and direction to the staff within the assigned locations.

All job duties are to be performed in accordance with Company Policies & Procedures and all other legal regulations and requirements. Essential responsibilities include the following. Other duties may be assigned as needed.

• Ensure company bookwork is completed correctly and in a timely manner. Prepare bank deposits, reconcile tills and daily cash, troubleshoot and research errors.
• Manage inventory levels, stock counts, and inventory controls. Oversee ordering and deliveries as needed.
• Enforce company standard for quality, customer service, and health and safety.
• Respond to customer complaints and comments.
• Make regular tours of the property, talk to team members and customers, identifying urgent issues and solve them. Communicate with Store Manager or Area Manager about any outstanding issues.
• Ensure the store keeps a high level of cleanliness, delegate tasks as needed.
• Keep a focus on food quality and preparation.
• Communicate and implement new policies and promotions to the team when necessary.
• Order and return product, manage invoices, troubleshoot and research errors, as needed.
• Verify/Finalize timecards for employees and approve paid time off as needed.
• Occasional local travel between assigned stores.
• Support all roles and responsibilities within designated store and lead by example.

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively.
• Leadership – exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Time Management – ability to set priorities. Plans schedules carefully and allocates time to the most important priorities. Arranges time and can work on several activities simultaneously. Keeps track of how long it takes to do something and makes sure that time is used efficiently.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or
  
  Experience:
  
  High school diploma required. AA degree or above preferred. Minimum one-year related experience and/or training; or equivalent combination of education and experience.
• Language
  
  Skills:
  
  Must possess excellent verbal, written and oral communication skills.
• Mathematical
  
  Skills:
  
  Ability to comprehend and apply principles of intermediate mathematics.
• Computer
  
  Skills:
  
  To perform this job successfully, an individual should have knowledge of Internet software, Spreadsheet software, and Word Processing software.

• Must be able to successfully pass a background check.
• Must be able to pass a pre employment, post-offer drug test.
• Must have valid driver’s license and good driving record.

The physical demands described here are representative of those that…